Etisalat's Professionalism

This report in Gulf News says that land lines are getting hacked through the internet and Etisalat isn't bothered about it. If your phone line was misused by a stranger, wouldn't you be upset?

“I faxed a complaint and e-mailed Etisalat twice, but I received no response. Then I went personally and I got an explanation from the counter that my telephone line was hacked via the internet and calls were made and that I have to pay.”

Even though Etisalat knows that the line was hacked in, they still don't bother to investigate and want the victim to pay for it. The victim can install all kinds of anti-hacking, anti-virus and anti-this and that software, but the least telcom can do is to investigate who is hacking and how! But no, they don't have the time for that!

Now that's high level professionalism for you right there! If only other major corporations adopt this attitude, we'd all be living in an ideal world!